Contact Us

Effective Thursday, March 19, our pension administration services building will be closed to public access. Members are encouraged to log in to mypensionplan where you have access to a secure mailbox where important documents can be shared electronically. The SFPP Member Services Centre will remain open for phone calls during regular hours. Alternatively, if you have documents that need to be dropped off at the building, you can use the secure mail drop box outside in front of the main entrance.

For All Inquiries Related to your SFPP Membership or Pension:

 Phone: 1-877-809-7377 
Monday-Friday (except Thursday) from 8:15 a.m. to 4:00 p.m. MST
Thursday from 9:30 a.m. to 4:00 p.m. MST
Closed holidays.

 E-mailmemberservices@sfpp.ca
This email address is for general inquiries only, and any personal or pension information must be sent using the Secure Mailbox only.

 Mail:
Special Forces Pension Plan
c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Documents can be dropped off 24 hours a day in our secure drop-box located near the front entrance. 

View our Location Map

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The Client Service Advocate

The Client Service Advocate ensures that SFPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.

If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments, you may request an administrative review.

Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca

Privacy Advocate

If you have a concern about how your personal information is handled, contact our Privacy Advocate.

Phone: 780-391-3724
Fax: 780-391-3771
E-mail: privacy@apsc.ca


 

Management of the Plan

Any inquiries related to your personal pension or SFPP membership details must be directed to:
1-877-809-7377

 

You can contact the SFPP Corporation Management Team with inquiries related to Plan policies and governance, such as:

  • Plan funding;
  • Plan investments;
  • Plan operations and structure;
  • Pension reform;
  • Board decisions; and
  • Board documents.

SFPP Corporation

E-mail: board@sfpp.ca

Mail:
SFPP Corporation
2000 College Plaza
8215 – 112 Street NW
Edmonton, AB  T6G 2C8