For All Inquiries Related to your SFPP Membership or Pension:
Phone: 1-877-809-7377
Monday-Friday (except Thursday) from 8:15 a.m. to 4:00 p.m. MST
Thursday from 9:30 a.m. to 4:00 p.m. MST
Closed holidays.
E-mail: memberservices@sfpp.ca
This email address is for general inquiries only, and any personal or pension information must be sent using Secure Messages.
Mail:
Special Forces Pension Plan
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
In Person:
In-person services are available at both our Calgary and Edmonton offices, which are open Monday through Friday from 8:15 a.m. to 4:00 p.m. MST, excluding holidays. Please see below for more information about the services available at each location.
Edmonton
Our office is located at 5103 Windermere Blvd. SW. In-person member one-on-one sessions are available by appointment. Please call us or book an appointment via your secure online account. Document drop-off and walk-in support are also available here. Documents can be dropped off at reception during office hours or at any time using our secure drop box located near the rear entrance.
Calgary
Our office is located in the heart of downtown Calgary. In-person member one-on-one sessions are available by appointment. Please call us or book an appointment via your secure online account. Office location details will be provided once your one-on-one session booking has been confirmed.
View our Edmonton Office and Location Map
Edmonton office
Unit 101 - 5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Visitor parking can be found at the front of the building (on the north side).
Additional Contacts
Client Service Advocate
The Client Service Advocate ensures that SFPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.
If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments, you may request an administrative review.
Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca
Privacy Advocate
If you have a concern about how your personal information is handled, contact our Privacy Advocate.
Phone: 780-391-3799
Fax: 780-391-3771
E-mail: privacy@apsc.ca
Management of the Plan
All inquiries related to your personal pension or membership details must be directed to 1-877-809-7377.
Contact SFPP Corporation for information related to Plan policies and governance, such as:
- Plan funding
- Plan investments
- Plan operations and structure
- Board decisions
- Board documents
E-mail: corporation@sfpp.ca
SFPP Corporation Office Location:
SFPP Corporation
College Plaza
Suite 1500, 8215 – 112 Street NW
Edmonton, AB T6G 2C8
Media Queries
Inquiries from news media only:
Allan Tesorio
Executive Director, Communications and Strategic Relations
E-mail: Allan.Tesorio@sfpp.ca